WARRANTY

 

SECTION 1 - Two-year Giungi Guitars guarantee

 

1 . Giungi Guitars provides a 2-years guarantee, for any defects arising during a period of two years from the purchase which can be proven to have been caused due to a material deficiency or a manufacturing error. Only customers who are consumers can assert claims under the guarantee; these claims are non-transferable.

 

The following are excluded from the guarantee:

 

• Products subject to wear through use or other wear and tear.

• Product defects caused as a result of failure to follow the instructions for use or of inappropriate use, exceptional environmental conditions, extraneous operating conditions, excessive strain or a lack of maintenance or care.

• Product defects caused by the use of accessories or supplementary or replacement parts which are not original components.

• Products which have been modified or supplemented.

• Slight deviations from the intended state which do not significantly affect the product’s value or its suitability for use.

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2 . Product defects which are recognised by Giungi Guitars as being subject to the guarantee obligation shall be remedied as follows: at our discretion, the defective product shall either be repaired free of charge or replaced with a fully functional product (a subsequent model if necessary). Products and components which have been replaced shall become the property of Giungi Guitars.

 

3 . Guarantee claims must be asserted within the official guarantee period. In order to do so, the product in question must be returned to Giungi Guitars with the original invoice by requesting a return receipt on giungi.guitars@gmail.com.

 

4 . Claims other than the right to remedy defects referred to in these terms and conditions of the guarantee are not covered by this guarantee.

 

5 . The guarantee period for the product shall neither be extended nor renewed as a result of the provision of services under the guarantee.

 

SECTION 2 - Warranty and compensation

 

1 . Defects or any other damage caused by negligent or improper treatment of the goods, improper installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party not commissioned by Giungi Guitars um are not covered by the warranty.

 

2 . Signs of wear and tear from normal use are also excluded from the warranty.

 

3 . If the customer accepts the goods or the object of the order despite being aware of a defect, he/she shall only be entitled to assert warranty claims to the extent described below if he/she has expressly reserved the right hereto in writing immediately after receiving the goods.

 

4 . Warranty claims on the grounds of transportation damage may only be communicated immediately, otherwise once 14 days have passed, we assume you accept the item and change, refund or warranty for such a defect will not be possible/do not apply.

 

5 . The warranty period for new items shall be 24 months. The period shall commence once you have received the item. 

 

6 . Warranty formalities shall otherwise be carried out in congruence with the legal regulations.